Monroe County Tourism Certified Tourism Ambassador Program Attraction Experiences
Guest Experience | Positive Destination Image | Community Awareness
Tourism Brings numerous economic benefits to our County – revenue, jobs, taxes and more. We will learn how many visitors we see on average annually and how this impact brings REVENUE to our County. It’s bigger than you may think!
Course Description
This course is open to all members in the community.
It’s designed to prepare an individual with the knowledge, tools, and resources to better service people within our communities. Throughout this course, we will understand the impact that Tourism has on our region. This course will emphasize the skills and behaviors associated with customer service and develop an ambassador mindset. Upon successful completion of this course, participants will earn a specified Certified Ambassador certification.
Course Objectives
The outcome for this course is to increase regional tourism by inspiring front-line hospitality volunteers to make every visitor encounter a positive experience. This curriculum is designed around different opportunities to experience local attractions throughout Monroe Community. This program will give you continuous updates to keep you informed about attractions and other exciting developments within Monroe County. Upon completion of this course, participants will have volunteer opportunities (6 Hours) to help support our community as a Tourism Ambassador.
Timing Of This Program
This course is held over a period of 8 months. We will review the outline of the attraction visits, how we work with the Tourism Bureau to support the different events, our community and how to deal with the unknown and difficult people. This program will equip you with tools that support the Tourism vision and mission. Location and start date to follow.
The attractional visits will lead to greater knowledge about Monroe County’s area attractions. This program resources our associates in the hospitality industry as well as our local community ambassadors to learn and experience our attractions firsthand. Together we will explore our attractions; you can learn and collaborate with others who share your passion for our county.
Get connected through Activity and Attraction Tours. We will be meeting on the third Tuesday of each month at the various locations shared below. We meet 2:00 p.m. to 4 p.m. Reminders will be sent prior to each session.
- Gold Certified Ambassador – Complete nine attraction experiences
- Silver Certified Ambassador – Complete six attraction experiences
- Bronze Certified Ambassador – Complete three attraction experiences
Session 1
River Raisin National Battlefield Park.
Presentation by Park Staff that includes a tour of the Education Center and a brief overview of other important Monroe County historical sites. Quick visit to Clamdiggers to see the restaurant, outdoor attraction and sample their famous mashed potato pizza.
Fishing
Learning about the various marinas and how fishing impacts tourism. Presentation by Joe Ross from Cabela’s and local charter fishing captains.
Flat Rock Speedway and Milan Dragway.
Tour of the speedway with a presentation by staff about what they do. We’ll learn about the impact of these locations on tourism. vision and mission. Location and start date to follow.
Session 2
Golf Tour of a golf course, overview of the golf industry and how it impacts tourism.
Sterling State Park Presentation by park staff and we’ll learn about the Heritage Trail, Monroe County Bike Trails, and overview of the natural resources in Monroe County and their impact on tourism.
Agri-Tourism We’ll visit a local farm and learn about the different opportunities throughout the county; apple orchards, fall destinations with corn mazes and other locations that include “pick your own Christmas tree” and how they impact tourism.
Session 3
Downtown Monroe Shopping District
Tour downtown Monroe, enjoy some local cuisine. Presentation from local leaders about the different holiday happenings around Monroe County.
Tourism in Your Backyard
Visit the Monroe County Museum for an introduction to Tourism and Your Backyard and learn about the different upcoming Holiday events
Ambassador Capstone Project
Experience a Holiday Attraction and volunteer as an ambassador to help with the success of our Holiday Events, right here in Monroe County. You can choose from the Bedford Winter Fest; Christmas in Ida; Monroe’s Hometown Holiday Tree Lighting and Snowflake Dundee. (Further details will be available as we get closer to December).